Lobal Ltd (owner of the Buddies and Senses brands) are committed to
providing our customers with products of the highest appropriate quality by assuring their safety, consistency and performance.
“Lobal Quality Standards” will be met in the design, manufacturing, and distribution of our products. In addition, we aim to at least meet, but ideally exceed all government requirements and consumer expectations worldwide.
Any failure to deliver these standards will be dealt with safely, quickly and fairly by the Buddies and Senses teams.”
Sian Ellingworth, Founder and MD
LOBAL QUALITY STANDARDS
- OUR PRODUCTS
- To provide our customers with safe, consistent and effective products
- To at least meet applicable regulatory requirements, ideally exceeding them.
- Product Consistency
- Consistency required in the performance, composition, and physical appearance of our products.
- Customer Feedback
- We will review feedback from our valued customers and use it to continuously improved our product quality.
- We will aim for clarity in our labelling, ensuring text can be easily read and understood
- OUR PRODUCT DEVELOPMENT PROCESS
In development of new or existing products, we will take in to consideration:
- What has worked, not worked? Do we have a strong basis for making a change? We will seek expert advice and customer feedback as appropriate to ensure we’re working with the latest information.
- Raw & Packaging Materials
- We will carefully select and control our raw & packaging materials , taking in to account customer safety, design needs and environmental concerns
- Quality Testing
- We will test all products during development to ensure they meet requirements of performance, safety, quality, and all applicable regulations.
- OUR PARTNERS
We work with carefully selected manufacturing partners who are committed to upholding our “Lobal Quality Standards”
- We will ensure that safety, performance and consistency are never compromised.
- Their state-of-the-art facilities to help Lobal Ltd. meet our stringent quality standards.
- Performance Expectations
- We will ensure any facilities we use have equipment, manufacturing systems, and processes that meet established design criteria.
- Assessments: We will continuously improve by conducting Quality assessments at our suppliers.
- OUR GUARANTEE
In the event of our failure to provide any customer with product that adheres to these Quality Standards, we will endeavour to rectify the issue in the quickest, easiest way possible, always making customer safety our number one priority.
30-Days Money Back Guarantee
Starting from the day of purchase, if a customer is not totally satisfied with their Buddies product, they have 30 days to request a full refund of the purchase price. To enable investigation of the problem, the faulty goods should be returned in their original packaging, with proof of purchase and reason for dissatisfaction to the address below:
Buddies 30 Day Trial
PO Box 869
Helpline: 0333 4440228 – charged at local rate
This 30 Days Money Back Guarantee is in addition to and does not affect statutory rights.
2 Year Guarantee
Any Buddies or Senses electric toothbrush comes with a two year limited guarantee starting from the date of purchase.
Within the guarantee period, we guarantee that the appliance will be free from material defects resulting from faults in materials or workmanship.
We offer to repair or replace a faulty appliance covered by this limited guarantee free of charge.
This limited guarantee does not cover any defect arising from: damage due to improper use, normal wear or use (especially regarding the brush heads), failure to use the appliance in accordance with the instructions and defects that have a negligible effect on the operational effectiveness of the appliance.
The guarantee becomes void if any unauthorised modifications and/or repairs have been undertaken by you or anyone else.
To claim under the guarantee, customers should send the complete appliance and sales receipt within the guarantee period to the following address:
Buddies Service guarantee
PO Box 869
This guarantee is in addition to and does not affect any legal rights in relation to goods that are faulty or not as described.
We will act responsibly to address product quality issues and communicate with regulatory and stake- holder groups.
Quality Through And Through
We will seek to educate our entire Buddies and Senses Teams that our commitment to quality is paramount. Our people and partners will have the skills and knowledge to ensure that quality is always built into the design, manufacturing, and distribution of our products throughout the world.